Questions & answers
Can't find your answer? Contact us.
Buying
Do I need an account to buy?
No. Find an item, add it to your cart or chat with the seller, and enter your name and phone number. That's it.
How do I pay?
You pay the seller directly, usually by Mobile Money, to the number shown on your order page. Only pay the number shown there, and never send money to a number someone gives you in a separate message.
Can I negotiate the price?
Yes. Tap Chat / make offer on any item, send a price offer, and the seller can accept or reply. An accepted offer is the price for your order.
Why did I get a code by text?
The first time you chat from a phone, we text a 6-digit code to confirm the number is yours. It stops fake numbers and spam, so sellers take your message seriously. You only do it once on each phone.
How do services work?
For services (repairs, catering, tutoring and more) you don't add to a cart. Tap Request a quote or Book, tell the seller what you need, and agree the price and time in the chat.
How does delivery work?
Each seller sets their own delivery or pickup options, shown on the item. Agree the details with the seller in the chat or by phone.
How do I stay safe?
Prefer sellers with the Verified badge and good reviews, inspect items before paying when you can, and keep conversations on EDOKAN. If something goes wrong, report the seller and we will look into it.
Selling
How much does it cost?
Plans start at GH₵100 a year. Gold and Platinum add more items, top placement, deals, discount codes and your own store website. Compare plans.
Do you take a cut of my sales?
No. You pay a yearly plan and keep everything buyers pay you. Buyers pay you directly by Mobile Money.
How do I get paid?
Buyers send money straight to your MoMo number. You get an SMS for every new order and chat.
Can I list services, not just products?
Yes. When you post, choose A service. You can set a fixed price, a starting price, or Price on request, plus the area you cover and how long it takes.
Can the EDOKAN team set up my shop for me?
Yes. Contact us and we can create your shop, add your items and photos, and get you live. Contact us.
How we verify sellers
The ✓ Verified by EDOKAN badge means our team has checked that a Gold or Platinum seller is a real business. Before we give the badge we:
- Confirm the phone number with a code texted to it, and call the owner on that number.
- Check the owner's identity against their Ghana Card.
- Confirm the business location: a visit, photos of the shop, or an existing Google Maps listing.
- Check the Mobile Money name matches the business or the owner, so buyers know who they are paying.
We remove the badge, and may suspend the shop, if a seller stops meeting these checks or we receive confirmed complaints. A badge reduces risk; it is not a guarantee, so still inspect items before paying.
More detail: Terms of use · Privacy notice · Listing rules · admin@edokanafrica.com