Privacy notice

1. Who is responsible

EDOKAN Africa Limited is the data controller for EDOKAN Market. Contact us about privacy at admin@edokanafrica.com.

2. What we collect

Sellers: name, email, phone number, password (stored only as a secure hash), business name, category, town and region, Mobile Money number and name, logo, photos, descriptions and listings, plan and payment records.

Buyers: what you enter to order or chat (name, phone number, delivery address, messages and price offers). You do not need an account to buy.

Phone checks: when we text a code to confirm a number, we keep a record that it was sent and confirmed (not the code itself).

On your device: small cookies for signing in, your cart, saved items, recently viewed items, your chats, and that your phone was confirmed. We do not use advertising cookies.

Usage: anonymous daily counts of how often shops and items are viewed (shown to sellers as insights), and technical logs to keep the site secure and fix errors.

3. Why we use it

To run the marketplace (show listings, pass orders and chats between buyers and sellers, send order and chat alerts by SMS); to take plan payments; to prevent fraud and spam (for example phone checks and rate limits); to handle reports, reviews and disputes; to remind sellers about renewals; and to meet legal obligations.

We rely on your consent and on what is needed to provide the service you asked for. We do not sell personal data.

4. Who sees it

When a buyer orders or chats, the seller they contact sees the buyer's name, phone number, address (for delivery) and messages. Sellers' business contact details are public on their shop page.

Chats and orders can be seen by the buyer, the seller and the EDOKAN team (for support and disputes).

We use trusted service providers who process data for us: website hosting (Hostinger), database and file storage (Supabase), payments (Paystack), SMS (Arkesel) and network services for store websites (Cloudflare). Some of these store data outside Ghana (for example in the European Union); we use providers with appropriate security measures.

We share data with authorities only when the law requires it.

5. How long we keep it

Seller account data is kept while the account is open and for up to 2 years after it closes, unless the law requires longer (for example payment records). Orders, chats and reviews are kept for up to 2 years after the last activity. Database backups are kept for 30 days.

6. Your rights

You can ask to see the personal data we hold about you, correct it, have it deleted, or object to how we use it, by emailing admin@edokanafrica.com. We will reply within one month. We may need to confirm your identity first.

If you are not satisfied, you can complain to the Data Protection Commission of Ghana.

7. Security and children

We protect data with encrypted connections, hashed passwords, access controls and private storage for backups. No system is perfectly secure; tell us at once if you think your account has been misused.

EDOKAN Market is not for children under 18.

8. Changes

We may update this notice. The date at the top shows the latest version.