Terms of use

1. Who we are

EDOKAN Market is operated by EDOKAN Africa Limited, a company registered in Ghana ("EDOKAN", "we", "us"). Contact us at admin@edokanafrica.com.

2. What EDOKAN Market is

EDOKAN Market is a marketplace where Ghanaian businesses list products and services, and where buyers find them, chat, agree prices and order.

Unless a listing clearly says otherwise, the sale is between the buyer and the seller. Buyers pay sellers directly (for example by Mobile Money). EDOKAN does not hold buyers' money for orders and is not the seller of items listed by others. We do act on reports of non-delivery, fraud and misleading listings (see section 8).

3. Accounts

Seller accounts are for businesses and people aged 18 or over. You must give accurate details, keep your password private, and tell us if you think someone else has used your account.

We may ask you to confirm your phone number with a code we text you. We may refuse or close accounts that give false details.

4. Seller plans and payments

Seller plans (Standard, Gold, Platinum) run for 12 months from the day payment is confirmed. Prices are shown in Ghana cedis on the site at the time you pay. Payments are processed by our payment provider; we do not see or store your Mobile Money PIN or card details.

Renewing within the last 30 days of a plan adds 12 months on top of the time left. Upgrades are charged for the months left on your current plan, and your renewal date does not change. Downgrades take effect at renewal.

Promo and invite codes have the conditions shown when they are offered, can be withdrawn, and have no cash value.

Plan fees are not refundable once your listing is live. If we reject a listing at review before it goes live, we refund the plan fee in full, minus any payment-provider fees. Nothing in these terms limits rights you have under Ghanaian consumer law.

If a plan ends and is not renewed, your shop and listings stop showing to buyers until you renew.

5. Listings

Sellers are responsible for their listings: they must be accurate, legal and follow our listing rules. You must have the right to sell what you list and to use the photos you upload.

By uploading content you give EDOKAN a non-exclusive, royalty-free licence to show it on EDOKAN Market, your store website and our marketing about your listing, for as long as it is listed and a reasonable time after.

We may edit categories, hide or remove listings that break these terms or the listing rules.

6. Buying, chats and offers

Buyers can order products, or chat with a seller to ask questions, book services or make a price offer. When a seller accepts an offer, that price is agreed between the buyer and the seller for that order.

Only pay the seller's Mobile Money number shown on your order page. Inspect items before paying when you can, and prefer sellers with the Verified badge and good reviews.

Delivery, returns and warranties are agreed between buyer and seller. Sellers must honour what their listing says.

7. Reviews

Reviews must be honest and about a real experience. We may hide reviews that are fake, abusive, or include personal information.

8. Reports, suspension and disputes

Anyone can report a seller or listing. We review reports and may contact both sides. Two confirmed non-delivery complaints suspend a shop. We may suspend or close accounts that break these terms, without refund of plan fees.

We try to help resolve disputes between buyers and sellers, but we are not a court and our decision does not replace your legal rights.

9. Store websites and custom domains

Gold and Platinum sellers get a store website (for example yourbrand.edokanmarket.shop). Store websites are part of the seller's plan and stop when the plan ends. Custom domains are registered or connected on request and their yearly cost is quoted before anything is charged.

10. Buy from abroad and EDOKAN Digital

Buy-from-abroad orders and EDOKAN Digital services (such as Google Business Profile setup, websites and advertising) are provided by EDOKAN directly, on the terms in the written quote we send you. A quote is not an order until you accept it and pay.

11. Things you must not do

Do not list illegal, counterfeit, stolen or restricted goods; mislead buyers; harass anyone; collect other users' data; try to break or overload the site; or use the site to send spam.

12. Our responsibility

We work to keep the site running and accurate, but we provide it "as is" and cannot promise it will always be available or error-free.

To the extent Ghanaian law allows, EDOKAN is not liable for sales between buyers and sellers, or for indirect losses (such as lost profit). Our total liability to a seller is limited to the plan fees they paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

13. Changes and law

We may update these terms; the date at the top shows the latest version, and we will tell sellers about important changes by SMS or email.

These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction.